Privacy Policy

Introduction

My Clear Voice C.I.C. (My Clear Voice, we or us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is My Clear Voice. This Policy is incorporated into My Clear Voice's Terms & Conditions (Terms & Conditions) and applies to information obtained by us through your use of the information, software, products and services made available through the myclearvoice.org website (Website).

Collection of your Personal Information

My Clear Voice collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from My Clear Voice, we will collect and store your billing and credit card information. My Clear Voice may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

My Clear Voice will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

Information you provide through the enquiry form

When you make an enquiry to My Clear Voice through the website or by telephone or in person, you voluntarily give us certain Personal Information, including your:

name and e-mail address.

billing information, if you make a purchase. This is required to complete a commercial transaction on the Website.

Information from third parties

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential clients.

Other information we collect

We also collect this Personal Information as you use the Website:

User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.

Automatically collected information

When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

Use of your Personal Information

My Clear Voice collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

operate the Website and deliver the services.

communicate with you about the services you use, as well as respond to requests for assistance. My Clear Voice will send a welcome email following registration to all registered users. We also periodically send service updates to registered users.

display user content associated with your account and make sure it is available to you when you use our services.

understand and improve how our users use and interact with our services.

publicly disclose aggregated statistics regarding our users’ use of our services.

market our services to you.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. When we process any payment made by you, we process your Personal Information to prevent or detect fraud, including fraudulent payments and fraudulent use of the Website. The legal basis for this processing is compliance with our legal obligations.

With your consent, we will send you direct marketing emails from our third party partners.

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact us for more information.

Personal Information access and disclosure

We will only disclose Personal Information to third parties:

when we use vendors, lawyers and service providers to assist us in meeting business or operating needs, such as providing legal services, hosting our Website, communicating with users, delivering and improving our services, e-mail communication, invoicing and payments, customer support services and analytics. These service providers may only access, process or store Personal Information pursuant to our instructions and to perform their duties to us, and in accordance with applicable laws and regulations; or

when we have your explicit consent to share your Personal Information; or

when we determine that disclosure is required to protect the rights, property, or personal safety of My Clear Voice and users of the Website, or to respond to lawful requests by public or regulatory authorities, including requests by law enforcement authorities; or

if we sell some or all of our business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction closes, then your Personal Information may be transferred to the buyer.